FAQ's
Products FAQ's
What makes HelloCues products unique compared to other beard care brands?
HelloCues is specially crafted with men of color in mind, using premium, vegan ingredients tailored for sensitive skin. Our beard oils and creams are designed to provide deep hydration without greasiness, helping to prevent razor bumps and promote healthy beard growth. Rooted in a commitment to community upliftment, each product embodies a blend of quality, cultural mindfulness, and social impact.
How do I use HelloCues beard oil for the best results?
Apply a few drops of beard oil to your hands, rub them together, and massage into your beard, focusing on the skin beneath. This helps keep your beard soft, moisturized, and healthy. For best results, use after washing your face or showering when your pores are open.
Are HelloCues products suitable for sensitive skin?
Yes, HelloCues products are carefully formulated with gentle, natural ingredients that are safe for sensitive skin. Our beard oils are specifically designed for men of color, with non-greasy, hydrating formulas that help soothe and nourish. Always check with your dermatologist if you have specific concerns.
What ingredients are used in HelloCues products?
We use high-quality, vegan ingredients in our products, including natural oils like hempseed, argan, jojoba, and castor oil. Each product is crafted to nourish, moisturize, and promote healthy beard growth while being gentle on the skin.
Are HelloCues products vegan and cruelty-free?
We carefully formulate our products using only plant-based ingredients, such as hemp seed oil, argan oil, and jojoba oil. This ensures that no animal-derived substances are included.
Additionally, HelloCues upholds strict cruelty-free practices. We do not conduct any animal testing at any stage of our production process. Our commitment to ethical grooming means you can trust that our products are kind to animals and align with a sustainable, conscious lifestyle.
How does HelloCues contribute to environmental sustainability?
We’re passionate about sustainability. Our packaging is designed to minimize waste, and we donate 1% of our profits to organizations supporting the mental and physical well-being of Black and brown communities.
What’s the difference between the beard oils and beard creams?
Our beard oils are lightweight, non-greasy, and perfect for daily hydration and skin health. The beard creams offer a richer texture for deeper conditioning and are ideal for men who want a bit more hold and styling for their beards. Both work to keep your beard soft and well-nourished.
Shipping & Returns FAQ's
How can I track my HelloCues order?
After placing your order, you’ll receive an email with a tracking link. Just click the link to see the status of your delivery. If you have questions, feel free to reach out to our customer support team - info@hellocues.com
What is the return policy?
We stand by the quality of our products and are happy to accept returns for damaged or defective products. Reach out to our customer support team with as much details and photos as possible - info@hellocues.com